We ship purchases within 2 working days, often we will ship same working day if ordered before 2pm but this is dependant on the type of product purchased and our order levels on any given day (please email or livechat us for a more accurate dispatch schedule). Purchases made over weekends will be dispatched on either Monday or Tuesday. We do not dispatch on bank and national holidays.
This applies to all addresses within Mainland UK.
Website prices includes free delivery to Mainland UK, for larger items (those over 2kg), we use DPD Local who deliver the next working day. For smaller items we use Royal Mail 24 (1st Class) who aim to deliver the next working day, but it is not guaranteed and may take longer.
We are unable to deliver on Bank Holidays so please allow an extra working day for this.
UK Offshore destinations and certain remote parts of the Scottish Highlands require a £8 surcharge as our courier service charges extra for delivery to these areas. The items will be sent with DPD Local and delivery will also be extended to a two day service. This includes Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland and the following postcodes in Scotland; AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-23, PA34-40, PH18-26, PH30-41, PH49-50
If the free delivery service is used, we will send with economy services such as Hermes where longer delivery times should be expected.
Sorry but the Channel Islands are considered an international destination. Please be aware that on large orders that require us to send more than one parcel, shipping costs may increase.
Prices and delivery times will vary for international locations but in most cases DPD will be used so you can still count on a good service. Please be aware on large orders that require us to send more than one parcel, extra shipping costs will be added.
Delivery will take place between 0:900 and 18:00 and will require a signature, if nobody is available when your parcel is delivered and there is not as safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.
You can make amendments to your delivery date and address at www.dpdlocal.co.uk quoting your delivery postcode and tracking number.
If your item(s) have been sent via courier then a tracking number will be forwarded to you. You can track the status of your parcel by visiting http://www.dpdlocal.co.uk/content/how-can-we-help/index.jsp
And entering your tracking number and delivery postcode.
Royal Mail orders will be sent recorded depending on price paid.